Contact Us

Referrals, information and other enquiries

Telephone: 0191 222 0272


For information, or if you have a query, please telephone 0191 222 0272 between 10 am and 4 pm, or email us

If you get a recorded message, please leave a brief message and we will contact you as soon as possible


Sexual Violence Telephone Helpline and Email Support

Telephone: 0800 035 2794


Our Helpline and Email Support are available:

Tuesday, Wednesday and Thursday between 6 pm and 8.30 pm

Friday between 11 am and 2 pm

Our multilingual helpline is available in Hindi, Punjabi and Urdu on Thursdays between 6 pm and 8.30 pm

Read more about our Telephone Helpline Support 

Read more about our Email Support

The National Rape Crisis helpline - 0808 802 9999 - is available every day from 12 noon until 2.30 pm and from 7 pm until 9.30 pm


Postal Address (not our location)

You can write to us at:

PO Box 1320

Newcastle upon Tyne

NE99 5DX

Our Location

Please do not use the address above to find out where we are, it is not our location, it is a PO Box address for postage only. If you use this address to serach for us you will be directed (by Google and other search engines) to the Postal Office on Forth Street, Newcastle.  

Some websites still also have us listed at our old address, Bolbec Hall, Westgate Road.  We are no longer there.

If you have arranged an appointment you should have been given our location and given a map with directions.  Please contact us if you need more information. 


We are committed to providing a high level of service to all callers, women who use our services and staff from external agencies.  We are also committed to governing and running the organisation in an ethical manner in line with the requirements of the Charities Commission and the British Association for Counselling and Psychotherapy.  Nevertheless, there is always a possibility that we will get things wrong.  We view complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person that has made the complaint. 

If you wish to raise a complaint, please write to us at the postal address above or email us at and give us an opportunity to fix it.  When you contact us, please let us know:

  • The details of the complaint.
  • Your name, address and telephone number.

You can find details of our Complaints Policy and Procedures here.

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